Cosyrosy.co.uk
cosysosy > payment & delivery > terms and conditions
Terms and Conditions
1. Definitions
1.1 "the Company" means Cosyrosy, whose head office
is at 4, Windsor Court, Belfast BT9 6JE.
1.2 "the Customer" means the person, firm or company to whom the goods
are being sold.
1.3 "the Goods" means the goods which the Company is to supply in
accordance with these Conditions.
1.4 "Special Order" means an order of any Goods that are not already
held in stock at the Company's premises.
1.5 "the Contract" means any order of Goods by the Customer that is
accepted by the Company.
1.6 "the Conditions" means the standard terms and conditions of business
set out in this document and includes any special terms and conditions agreed
in writing between the Customer and the Company.
2 General
2.1 No contract will exist until the company has confirmed their
acceptance of the order by e-mail to the Customer. Further, any such contract
will be interpreted, construed and enforced in all respects in accordance with
the laws of England, and the Customer and the Company irrevocably submit to
the non-exclusive jurisdiction of the English Courts.
2.2 No variation to these Conditions shall be binding unless agreed in writing
between the Company and the Customer.
2.3 The Company reserves the right to withdraw a product line or amend specifications
without any liability on the part of the Company.
2.4 The Company reserves the right to make adjustments to the price to take
account of any increase in our supplier's prices, or the imposition of any taxes
or duties, or if due to an error or omission the price published for the goods
is wrong whether or not the order has been confirmed. The Company will inform
the Customer of the correct price and thus allow the opportunity to cancel the
order.
2.5 In the event a product is listed at an incorrect price due to typographical
error or error in pricing information from suppliers, taxes or duty changes,
the Company shall have the right to refuse or cancel any orders listed at the
incorrect price whether or not the order has been confirmed. If the Customer's
credit card has already been charged and the order is subsequently canceled,
the Company will issue a credit to the Custoer's credit card account to the
value of the incorrect price (including delivery charges).
2.6 Any advice or recommendation given by the Company or its employees or agents
to the Customer or its employees or agents as to the storage, application or
use of the Goods which is not confirmed in writing by the Company is followed
or acted upon entirely at the Customer's own risk, and accordingly the Company
shall not be liable for any such advice or recommendation which is not so confirmed.
3 Payment and Deliveries
3.1 Payment for the Goods is due in full before the said Goods
are dispatched to the Customer.
3.2 Every attempt is made by the Company to ensure all Goods are delivered quickly
to the Customer, however any dates quoted for delivery for all or any of the
Goods are approximate only and the Company shall not be liable for any delay
in delivery of the Goods howsoever caused. Time for delivery shall not be the
essence unless previously agreed by the Company in writing.
3.3 Deliveries of heavy or bulky items are made to ground floor level except
where agreement has previously been made in writing (or by e-mail).
3.4 The Customer or their representative must be available to inspect the Goods
and sign for all deliveries.
3.5 Any damage or shortage must be noted on the delivery paperwork at the time
of signature.
3.6 Faulty Goods, shortages and any transit damage must be notified to the Company
and the carriers within 2 days of the goods being delivered.
3.7 The Company shall not be liable for any default due to act of God, war,
riot, industrial action, fire, flood, storm or any other event outside the reasonable
control of the Company.
4 Returns
4.1 Damaged or faulty goods will be collected by the Company
and a replacement or refund issued as the Customer chooses provided that the
Conditions in paragraph 3 have been met. In the case of smaller items the Company
may provide a post paid return slip to the Customer. Refunds or replacements
will not be issued until the goods have been returned to the Company and the
Company has inspected the damage/fault.
4.2 Goods returned for any other reason must be returned to the Company at the
Customer’s expense and risk. A refund will only be issued when the Goods
have been received by the Company in a sellable condition.
4.3 Goods returned by the Customer for any reason other than damage or fault
must be advised to the Company first. Acceptance of such goods for return shall
be at the Company’s discretion.
5 Cancellation
5.1 The company will not permit orders to be cancelled after
the Goods
have been dispatched.
5.2 Certain special order items cannot be cancelled once the order has been
confirmed. The Customer will be advised if an order falls into this category
before confirmation. This generally applies to items specially manufactured
for an individual order.
6 Guarantee
All goods are covered by the manufacturers guarantees details of which can be supplied on request.